FREQUENTLY ASKED QUESTIONS
Questions answered.
Details handled.
Services, pricing and what to expect when working with Chic Concierge.
GOOD TO KNOW
Clear answers
before we begin.
Open any question for more information. If your situation is different, send a custom request for personal review and a clear response.
Ask About Your Request01What exactly does a concierge service do?+
Chic Concierge works through three service divisions: Personal Concierge, Business Concierge, and Professional & Project Support. Services range from paperwork, transportation, travel and events to business administration, healthcare accreditation, construction administration and specialized project coordination.
02What if I do not see my exact request listed?+
That is completely fine. The Services page shows common areas of support, not every possible task. Book a complimentary consultation or send a custom request describing what you need, your deadline and any important details.
03Do you work remotely or in person?+
Both. Remote services are available nationwide by phone, email or video. In-person services are available in the Coachella Valley and may depend on location, timing and the type of request.
04How much do services cost?+
Quick Concierge requests start at a $75 minimum. Personal Concierge is $75 per hour, with 2-hour support at $145 and 3-hour support at $210. Business Concierge is $95 per hour. Professional & Project Support is generally $100–$150 per hour, and scoped projects start at $500. Outside expenses and any premium timing charges are explained before work begins.
05Do you offer monthly business support?+
Yes. Monthly Business Concierge retainers start at $750 for Essentials, $1,250 for Plus and $2,000 for Priority. Each plan is customized according to workload, responsibilities and scope so the business receives the appropriate level of reserved support.
06What happens during the complimentary consultation?+
The complimentary consultation is a 15-minute phone or video conversation to understand what you need, determine whether Chic Concierge is the right fit and identify the best next step. There is no obligation to continue.
07How do I book or request a service?+
Use the Schedule page to book an available consultation or virtual session through the live Square calendar. For custom projects, transportation or in-person help, complete the service-request form with your preferred date and details.
08Do you require payment in advance?+
Projects under $250 are generally prepaid. Larger custom projects generally require a 50% deposit, and monthly retainers are paid in advance. Purchases and third-party expenses must be approved and funded before Chic Concierge commits the cost. Your specific payment terms will be stated before work begins.
09Who will handle my request?+
Chic Concierge operates as a professional, founder-led company. Rio Ashley Mitchell oversees client relationships and service quality. When a project needs added capacity or specialized expertise, qualified outside vendors or professionals may be coordinated with the client’s knowledge and approval. No outside resource is added without transparency.
10Can you help with healthcare accreditation?+
Yes. Rio has hands-on experience writing and organizing policies and procedures, creating operational logs and tracking tools, preparing records and evidence for accreditation audits, coordinating CLIA certificate applications and documentation, organizing provider credentials, and supporting accreditation applications, renewals, checklists and deadlines. Chic Concierge is not an accrediting body and does not provide clinical, legal or regulatory opinions.
11What type of construction support do you provide?+
Construction administration may include payroll administration, QuickBooks support, invoicing, payment tracking, construction bids, estimate preparation, subcontractor scheduling and coordination, communication with property-management companies, vendor follow-up and job-file organization.
12Can you make travel arrangements?+
Yes. Travel support may include researching transportation and lodging, coordinating reservations, organizing itineraries, researching activities and keeping confirmations and trip details together. Any booking costs are paid by the client.
13Can you help plan or staff a party or event?+
Yes. Event support may include planning, venue and vendor research, timelines, checklists, reservations, guest-detail coordination, setup and event-day assistance. The exact scope is customized to the occasion.
14Do you offer bartending services?+
Yes, for eligible private events. Chic Concierge can provide bartending, bar setup, beverage planning, service and cleanup. The host must purchase and own all alcohol in advance. Chic Concierge does not sell alcohol or operate as a licensed alcohol caterer. Venue rules and applicable alcohol-service requirements still apply.
15Do you provide medical care after a procedure?+
No. Post-procedure services are strictly non-medical and may include transportation, waiting, helping a client get settled, overnight presence, companionship and transportation to a follow-up appointment. Chic Concierge does not provide nursing care, medication administration, medical monitoring or treatment.
16Will my personal information be kept private?+
Personal and business information is handled carefully and only used to complete the requested service. If a project involves especially sensitive records or third-party access, the scope and safest way to share information will be discussed before work begins.
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