SERVICE INFORMATION
These general policies explain how Chic Concierge handles scheduling, payments, personal information and specialized services. A written estimate or service agreement may include additional terms for your project.
Pricing and the expected scope of work are confirmed before paid work begins. A written estimate, invoice or service agreement may add project-specific terms. Requests outside the agreed scope may require an updated estimate, timeline or approval.
Standard appointments completed through the live Square calendar are confirmed automatically. A custom-service request is not confirmed until Chic Concierge reviews the scope and responds. Availability may vary by location, travel time and the type of support requested.
Projects under $250 are generally paid in full before work begins. Larger projects generally require a 50% deposit, with the remaining balance due according to the written estimate or agreement. Monthly retainers are paid in advance. Project-specific terms provided in writing control.
Business Concierge retainers reserve recurring monthly support and begin at the published Essentials, Plus or Priority level. The final workload, responsibilities, communication expectations and price are customized in writing. Work outside the agreed monthly scope requires client approval and may be billed separately.
Please reschedule or cancel as early as possible. The cancellation terms shown during Square booking, or the terms included with your custom estimate, apply to that appointment. Late cancellations, no-shows or costs already committed to third parties may be billable when disclosed in advance.
Clients approve and prepay travel reservations, tickets, supplies, venue charges, mileage, parking, admission and other third-party costs unless a written estimate states otherwise. Chic Concierge is not responsible for a third party’s cancellation, delay, price change, service quality or policy.
Rush, evening, weekend and holiday requests may include a 25% premium when accepted. Any premium will be disclosed before the client confirms the work.
Personal and business information is handled with care and used to complete the requested service. Clients should not send passwords, payment-card details or highly sensitive records through ordinary text or email. A safer method can be discussed when a project requires sensitive documents or authorized account access.
Chic Concierge may assist with policies, procedures, logs, credential files, CLIA documentation, audit preparation and accreditation organization. Chic Concierge is not an accrediting body, law firm, clinical provider or regulatory agency and does not guarantee accreditation, certification, survey results or legal compliance.
Post-procedure services are non-medical and may include transportation, waiting, help getting settled, companionship and follow-up transportation. Chic Concierge does not provide nursing, medical monitoring, medication administration, personal care requiring clinical training or emergency services. Clients must follow their provider’s discharge requirements.
For private-event bartending, the host purchases and owns all alcohol. Chic Concierge does not sell alcohol or act as an alcohol caterer. Service is subject to venue rules, guest safety and applicable law. Service may be refused to an intoxicated or underage guest.
Transportation and in-person services depend on location, timing, safe conditions and the agreed scope. Chic Concierge may decline a request that cannot be completed safely or lawfully. Any mileage, parking, tolls or waiting-time charges will be disclosed when the service is quoted.
Chic Concierge provides administrative, organizational and practical support. Results involving government agencies, accrediting organizations, vendors, travel providers, property managers or other third parties cannot be guaranteed. Services do not include legal, tax, investment or medical advice.
Last updated August 2026. If a Square booking policy, written estimate or signed service agreement conflicts with this general page, the terms provided for that specific service control.